Posted by Jason Ramos, Senior Talent Development Professional for Argonaut Enterprises, Inc.
Introduction – So You’ve Created a Competency Structure. What’s next?
1. Navigation – Does the competency library follow a sound hierarchical competency structure with clear parent-child relationships?
2. Ownership – Which groups own the competency framework?
3. Competency assessment type – How are the competencies assessed?
4. Assessment process – How are candidates assessed?
5. Commonality of competency – Are global competencies shared by various groups?
In his article, Tom attached an example of a structure, which clearly illustrates that the relationships of the structure’s nodes must make sense to the job and align with the strategic objectives of the business.
Many of us are also familiar with competency maps, such as the generic one below.
To create a Bloom’s-Based Competency Framework, we combine both to produce a framework, such as the four-level competency framework below.
In the framework above, notice the following:
- The framework is specific to a job role. For example, Field Service Specialist.
- The framework includes a combination of Registers. For example, Technical, Leadership, Sales, Safety, Compliance, etc.
- The competency levels (Basic, Intermediate, Advance, Master) distinguish a trainee from an expert. For most companies, the Advance level is the “competent” level.
- Blooms verbs are used in the competency description for each level. Generic ones are provided for you.
- Blooms verbs are used in the competency task descriptions for each level. Using a Field Service Specialist as an example, the Level 1 – Basic competency tasks may be worded as:
Given the Acme tool at the workshop, the specialist will be able to do the following in a reasonable amount of time:
– Describe the purpose and function of the tool
– Describe at least three applications of the tool
– List the tool’s major components
– Describe the purpose and functions of the tool’s major components
– Explain how to find documentation about the tool
The BBCF has many advantages. Here are a few.
- Filling competency gaps through training development – if training is indeed the solution to fill skills gaps, the Competency Descriptions convert to overall course goals and the tasks convert to course terminal objectives .
- Assessments are specific, observable, and measurable. Either you can or can’t perform the indicated tasked.
- The verbs essentially become SMART goals (Specific, Measurable, Attainable, Reasonable, and Time-bound)
Creating a competency framework can take less time and effort by combining the principles of Bloom’s Taxonomy, selecting appropriate verbs, and leveraging from the examples above.
Almost all established companies have some sort of competency management “system.” But only a handful are ahead of the game because they have systems that can meet compliance requirements and produce measurable positive impact to the bottom line by allowing the business to manage its talent strategically.
Obviously, there’s more to competence management than just the competency framework. My next article will discuss competence management technology – a worthwhile investment that will give your company a competitive edge.
Competence IQ is a boutique consulting company that specializes in a turnkey competence management methodology — Three-squared, Plus. For inquiries, feel free to write us at firstname.lastname@example.org.
Previously posted on LinkedIn.