Posted by Troy Catlett, Senior Consultant
Ever wonder why some HR departments are more efficient than others? I bet you think, “How do they get everything done so quickly and how do they get managers and employees to participate?” Chances are these HR departments are aided by efficient process automation self service solutions. Solutions that are actually used, instead of ignored leaving HR to do all the work, are often the difference in a high performing HR Service Delivery model. In this blog, we will share with you 6 key elements for achieving success with any process automation solution.
Position Management is a fundamental building block on an integrated human resource management system. Often, transactions are completed in multiple independent steps and integration between positions and employees is left to the subjectivity of end users. By enabling your process automation solution to seamlessly maintain this integration, you remove all of subjectivity from your position management use cases and ambiguity for managers and HR business partners. You allow technology to handle all of the business processes requirements, rules, and guidelines creating a sense of consistency and harmony. Essentially, it takes a great deal of the guess work out of all of those complex HR business processes and you are able to focus on what needs to be done rather than focusing on how to get it done.
An Intuitive Launch Point
In reality, managers do not interact with the HR business processes on a daily basis. Providing an intuitive launch point is essential for user experience and adoption. A “launchpad” must be easy to navigate and provide organizational structure visualization with information that is useful and easy to consume. Having an intuitive launchpad is a time saver for HR allowing managers to quickly determine possible actions and initiate the appropriate request. If users know where to go and what to do without additional support, you can drive your employees to take responsibility for all of their HR requests and activities. They will no longer dread common personnel change requests because the process is quick, easy and transparent.
Interactive forms guide your end users from one step to the next. Design your application to ask relevant questions based on the who the user is, the form selected, and the corresponding business scenario. Based on responses, limit the choices presented to the end user. Using smart dropdown fields, you can guarantee data accuracy and perform real time validation. The user will know immediately if they are on the right track as they progress through each step in the form without worrying about the requirements of the underlying application.
Combining multiple complex processes into a single integrated process is vital to successful process automation. One of the biggest issues with these integrated processes is the lack of visibility into the progress of individual requests. Despite automated workflow and notifications, these requests go into what many perceive as a “black hole” because there is no visibility to the status of a request or what step in the process a request currently sits. Not anymore! By providing your end users and system administrators with the tools to track requests through all stages of the process, your process automation solution provides full workflow visibility and eliminates the dreaded “black hole”.
Use of Non-Technical Terminology
You shouldn’t expect all of your end users to be system or process experts. By using plain language and terminology that is easily understood, users avoid spending half of their time decoding crazy technical terms in a language that is seemingly foreign to them.
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