Posted by David Nesper, Managing Partner Sales and Marketing at Hula Partners
Many organizations eventually realize that their HRIS landscape is no longer working for them. The system versions are out of date, the processes aren’t integrated as originally designed and no longer fully support current business needs, and the user experience is deteriorating. These are common problems that we see with clients who have been on their HRIS system for a period of time without proper on-going support. If you have found yourself in this position, we suggest a few steps to get back on track.
Define the requirements. A thorough assessment of your current solution is likely in order. Select a provider that has the ability to look at all aspects of your current environment from what modules and integrations are operational, as well as what functionality is being utilized. After a thorough investigation, a full diagnosis should be presented for consideration.
Action the plan. Moving forward means addressing the issues that were found in the assessment with the agreed upon approach. You should see some “quick fixes” that will begin to immediately improve your system and the processes that you have in place and this should start to demonstrate return on investment.
Follow the roadmap. After the initial remediation work is complete, you can decide how to best move forward with the roadmap that was designed based on your current environment. The roadmap should be focused on improving and optimizing your future HRIS landscape to better provide for your organization.
Enlist on-going support. This is the most important step, as it ensures that you don’t end up back in a similar situation after a few months. After all is said and done, on-going support is key to keeping your business processes and technical landscape operating the way that you want and that delivers value to your organization. If support does not take priority, other things will, leaving you with a neglected system and leading you back to where you started.
Your HRIS technical solution needs to fully support your business processes. If it is operating at a sub-optimal level or simply out of date, it can noticeably affect your day-to-day operations. Take the time to assess your current position and take the necessary steps to address the issues that are taking a toll on your organization’s objectives.